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Frequently Asked Questions
Reward Program Basics
What is BDO Rewards?
How do I earn reward balance?
When does my balance expire?
Redeeming Rewards
How do I redeem my rewards?
What happens if I don't have enough balance for a reward?
Can I combine balance with a colleague?
Shipping & Delivery
How long does shipping take?
Is shipping free?
Can I ship to any address?
How do I track my shipment?
Payments & Balances
What happens when rewards exceed my point balance?
Can I get a refund in balance?
Are taxes included in the point value?
Returns & Exchanges
What is the return policy?
How do I initiate a return?
Can I exchange my reward for something else?
Account Management
How do I update my account information?
What happens to my balance if I leave the company?
I forgot my password. How do I reset it?